Contact our customer service department at orders@smalltwondusk.com (mailto:orders@smalltwondusk.com)and provide your order number and reason for return.

If your order was damaged, please contact our customer service department at orders@smalltowndusk.com (mailto:orders@smalltowndusk.com)so that we can initiate a refund or replacement. A photo of the damaged product will be required to initiate the process.

Tapers: To start the timer unscrew the bottom of the candle and insert 2 AA batteries (not included, use alkaline only – do not use rechargeable batteries) positive side up towards the bulb at desired start time. Screw the cap back on the candle. The built-in automatic timer will keep the LED bulb lit for 6 hours, then turn off for 18 hours. For example: If timer is set to 6PM, the candle will stay lit until 12AM and automatically light again at 6PM the following day. The timer will continue to repeat this cycle throughout the life of the batteries. To re-set the timer simply unscrew the cap and remove the batteries. Reinsert the batteries at the new desired start time. ​ Pillars: Different candles require different batteries. Some use 2 AA, 3 AA, or 3 AAA batteries so please check the base of your candle before inserting batteries and ensure they are placed according to the polarity markings. Pillars also come with different switch types: some have a simple On/Off switch with the “On” position activating a 6-hour timer, while others feature an On/Off/Timer switch, allowing you to select continuous light, a 6-hour timer, or completely turn the candle off.  ​ WARNING: We recommend the use of new alkaline batteries. Do not mix old and new batteries. Do not use rechargeable batteries. Remove batteries when not in use. Do NOT store with batteries inserted backwards, this can cause a short. Candles are for indoor use or dry outside use only.

• Flameless candles are more versatile for home decor, not being limited to placement or proximity to flammable objects. They are safer for families with kids and pets. • Our LED candles have realistic flickering flame effects, still giving you the comforting ambiance of a regular flame candle but without the soot, melted wax or risk of open flame. • Our candles have a built-in 6 hour timer which can be activated so that candles turn themselves on at the same time every day. This component allows lighting setups to be more easily accomplished, saving you a lot of the time required to light multiple candles. • Flameless candles maintain their appearance, unlike regular flame candles that melt. This is very appealing for decorative purposes in homes and businesses.

The bulbs on our candles cannot be replaced. The candle bulbs are part of the candle unit and are made of plastic.

Contact our customer service department at orders@smalltwondusk.com (mailto:orders@smalltwondusk.com)and provide your order number and what additional items you would like to add to your order, pending it has not been processed or shipped. If your has been shipped, you will have to place another order.

Contact our customer service department at orders@smalltowndusk.com (mailto:orders@smalltowndusk.com)and provide your order number and request to cancel your order. If your order has shipped, it cannot be cancelled.

Purchases can be made online at www.smalltowndusk.com (http://www.smalltowndusk.com)at any time. Our customer service department and production hours are Monday - Friday 9AM-5PM EST.

Order usually ship within 3-5 business days. However, during peak times and when traveling for craft shows lead times are extended. Please refer to the banner at the top of our website for the current lead time.