Question 1

How do I return my item?

Accepted Answer

Contact our customer service department at orders@smalltwondusk.com and provide your order number and reason for return.

Question 2

What if an item is damaged during shipment?

Accepted Answer

If your order was damaged, please contact our customer service department at orders@smalltowndusk.com so that we can initiate a refund or replacement. A photo of the damaged product will be required to initiate the process.

Question 3

How do I set the timer on my candle?

Accepted Answer

Tapers: To start the timer unscrew the bottom of the candle and insert 2 AA batteries (not included, use alkaline only – do not use rechargeable batteries) positive side up towards the bulb at desired start time. Screw the cap back on the candle. The built-in automatic timer will keep the LED bulb lit for 6 hours, then turn off for 18 hours. For example: If timer is set to 6PM, the candle will stay lit until 12AM and automatically light again at 6PM the following day. The timer will continue to repeat this cycle throughout the life of the batteries. To re-set the timer simply unscrew the cap and remove the batteries. Reinsert the batteries at the new desired start time.
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Pillars: Different candles require different batteries. Some use 2 AA, 3 AA, or 3 AAA batteries so please check the base of your candle before inserting batteries and ensure they are placed according to the polarity markings. Pillars also come with different switch types: some have a simple On/Off switch with the “On” position activating a 6-hour timer, while others feature an On/Off/Timer switch, allowing you to select continuous light, a 6-hour timer, or completely turn the candle off. 
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WARNING: We recommend the use of new alkaline batteries. Do not mix old and new batteries. Do not use rechargeable batteries. Remove batteries when not in use. Do NOT store with batteries inserted backwards, this can cause a short. Candles are for indoor use or dry outside use only.

Question 4

Why are battery operated flameless candles better than real burning candles?

Accepted Answer

• Flameless candles are more versatile for home decor, not being limited to placement or proximity to flammable objects. They are safer for families with kids and pets.

• Our LED candles have realistic flickering flame effects, still giving you the comforting ambiance of a regular flame candle but without the soot, melted wax or risk of open flame.

• Our candles have a built-in 6 hour timer which can be activated so that candles turn themselves on at the same time every day. This component allows lighting setups to be more easily accomplished, saving you a lot of the time required to light multiple candles.

• Flameless candles maintain their appearance, unlike regular flame candles that melt. This is very appealing for decorative purposes in homes and businesses.

Question 5

Can I replace my bulb and is it silicone?

Accepted Answer

The bulbs on our candles cannot be replaced. The candle bulbs are part of the candle unit and are made of plastic.

Question 6

How can I add items to an order I already placed?

Accepted Answer

Contact our customer service department at orders@smalltwondusk.com and provide your order number and what additional items you would like to add to your order, pending it has not been processed or shipped. If your has been shipped, you will have to place another order.

Question 7

How do I cancel my order?

Accepted Answer

Contact our customer service department at orders@smalltowndusk.com and provide your order number and request to cancel your order. If your order has shipped, it cannot be cancelled.

Question 8

What are your business hours?

Accepted Answer

Purchases can be made online at www.smalltowndusk.com at any time. Our customer service department and production hours are Monday - Friday 9AM-5PM EST.

Question 9

When will my order ship?

Accepted Answer

Order usually ship within 3-5 business days. However, during peak times and when traveling for craft shows lead times are extended. Please refer to the banner at the top of our website for the current lead time.

CURRENT ORDER PROCESSING TIME: 1-3 BUSINESS DAYS

Handcrafted by us. Styled by you.

BATTERY-OPERATED FLAMELESS TIMER CANDLES
DAYTIME DECOR THAT SETS THE EVENING MOOD

FREQUENTLY ASKED QUESTIONS

How do I return my item?

What if an item is damaged during shipment?

How do I set the timer on my candle?

Why are battery operated flameless candles better than real burning candles?

Can I replace my bulb and is it silicone?

How can I add items to an order I already placed?

How do I cancel my order?

What are your business hours?

When will my order ship?

Still have a question?

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